Running into WordPress problems? It can feel overwhelming, especially when you have no idea where to get help.
Most beginners expect a support hotline or live chat. But WordPress doesn’t work like that. There’s no official support number you can call.
At WPBeginner, we’ve helped thousands of users fix everything from plugin errors to broken sites. We know how confusing things can get when you’re just starting out.
That’s why we created this beginner-friendly guide to WordPress support.
In this guide, we’ll show you exactly where to go for help – from free community forums to paid support services. No more guessing or wasting hours searching, we’ll walk you through the best options available! 🙌
When Might You Need to Contact WordPress Support?
While WordPress is incredibly user-friendly and powers more than 43% of the websites on the internet, there can be times when you hit a roadblock and don’t know what to do next.
For example, you might need support when plugins clash with each other or with your theme, causing unexpected behavior on your website. This could lead to anything from broken layouts to malfunctioning forms.
If you are making changes to your theme’s code to personalize your website’s design, then you might run into WordPress errors or unintended visual effects. To fix this issue, you might need to contact a support team for help.
Alternatively, making updates to the core WordPress software can cause compatibility problems with your plugins or theme. This can lead to features malfunctioning or your website displaying incorrectly.
Similarly, if you suspect your website has been hacked or is vulnerable to security threats, then seeking help from a WordPress expert is super important.
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Why Doesn’t WordPress Offer Support Services?
When you think of support, the first thing that comes to mind is probably talking to a customer support agent via live chat or email.
However, with WordPress, you don’t get a direct support option. There is no WordPress.org email support or an official WordPress phone number.
That’s because WordPress is 100% free and open-source software. This means that it’s free software developed by people all over the world. In short, they don’t have the resources needed to staff a dedicated support team.
Instead, WordPress.org relies on its community for assistance. They have a forum system where users can ask questions and get help from other users and experienced volunteers.
Note that there is a difference between WordPress.org and WordPress.com. You will get customer support via live chat and email in the paid plans on WordPress.com. But when we speak about WordPress, we mean WordPress.org.
That said, there are different ways to contact WordPress support. You can click the links below to jump ahead to any section:
Let’s dive right in!
1. Get Free Support From WordPress Forums and Communities
The best part about using WordPress is that there are tons of free resources available to help you troubleshoot your issues or answer any queries.
To start, you can visit the WordPress.org forum, where you’ll find forums dedicated to specific WordPress features, plugins, and themes.
For example, you can view questions about installing WordPress or fixing WordPress.
Besides the official forum, there are other platforms as well where you can reach out for help and support.
For instance, you can join WPBeginner’s Facebook group, which has over 98,000 members.
Simply post your questions in the group, and other WordPress enthusiasts and experts will respond to your query. Or you can search for existing conversations around the same topic to find solutions.
2. WordPress Documentation, Blogs, and Other Resources
Another way you can get WordPress support is through different WordPress documentation, tutorials, and guides on blogs or other free resources.
To start, you can view the documentation section on the WordPress.org website. There, you can find tutorials on how to get started and use WordPress.
You’ll also find technical guides and documentation on maintaining your website. These are good starting points for getting basic support and troubleshooting WordPress on your own without needing technical expertise.
Other than that, there are many WordPress blogs you can follow to get support. For instance, you can follow WPBeginner, as we are the largest free WordPress resource site for beginners.
Founded in 2009 by Syed Balkhi, our goal is to provide helpful tutorials on WordPress for small business owners, bloggers, and non-techy WordPress users.
You can follow our tutorials and guides to learn about WordPress and get support.
Aside from written text, you can also watch videos on our YouTube channel to fix issues on your site or add a new feature. There are thousands of videos you can easily learn from.
Finally, we have a bunch of free video tutorials on our own website. Here, we cover everything from installing WordPress to troubleshooting issues and making money from your website.
💡 Note: We use MemberPress to power the free WPBeginner video portal. It’s a powerful all-in-one membership plugin that makes it easy to sell online courses, restrict content, and manage subscribers.
Read our full MemberPress review to see how it can work for your site.
3. Reach Out to WordPress Hosting and Plugin Support
While there are fantastic free resources available, sometimes you might need a more personalized approach. Luckily, there are plenty of free and paid support options offered by your web hosting service and theme and plugin developers.
For instance, many WordPress hosting companies offer basic support as part of their hosting plans. It’s best to check with your provider to see what kind of support they offer.
If we look at Bluehost, which is an official WordPress hosting partner, then they offer 24/7 live chat support and phone support, along with a detailed knowledge base for written documentation.
Similarly, some theme and plugin developers offer premium support for their products. These typically involve direct email access, ticket systems, or live chat with their support team.
Depending on your pricing plan, you will get standard support or priority support.
Here’s how All in One SEO (AIOSEO) offers support to their customers. You can open a support ticket to resolve technical issues or ask basic questions through a form.
💡 Note: We use All in One SEO to optimize WPBeginner for search engines. It’s a beginner-friendly SEO plugin that helps you boost rankings, improve click-through rates, and get more traffic, without needing expert knowledge.
Check out our full AIOSEO review to see how it can help grow your website.
4. Hire a WordPress Maintenance & Support Agency
If you need expert help fast, then it could be worth paying for a premium service. This will get your site back up and running in no time without you having to worry about complex troubleshooting.
For example, we offer WPBeginner Premium WordPress Support for rapid, one-time fixes. Our team of experts can provide on-demand, emergency support for plugin and theme errors, 404 errors, broken links, and more.
This service is available 24/7 and affordable for small businesses.
All of the support options that we have discussed so far are designed for one-time help. Alternatively, if you are looking for around-the-clock technical support for WordPress, then it might be time to hire a maintenance and support agency.
Website maintenance services manage your WordPress site for you. This includes taking care of backups, updates, security, and website edits. If you’re just starting out, then they can install WordPress and design the website for you, too.
One of the best support agencies you can hire today is WPBeginner Pro Maintenance Services. We have over 16+ years of experience and have helped over 100,000 users, so your website is in safe hands.
Our team of experts will handle everything needed to maintain your WordPress site or eCommerce store. This includes everything from making cloud backups to keeping core files, plugins, and themes updated and scanning your site for security threats.
Besides that, you get 24/7 support, so if you run into any trouble or encounter an issue, our team is always available to help.
You can go through our complete list of the best WordPress support agencies for more options.
FAQs About WordPress Support
Still have questions about how WordPress support works? Here are some quick answers to the most common ones we hear from our readers:
What is the WordPress phone number?
WordPress.org does not offer phone support to its users. Instead, you can use the free WordPress.org forums, ask for help from your hosting provider, or hire a WordPress support agency.
Does WordPress.org have email support?
WordPress.org doesn’t have email support, but you can often get email or ticketing support from plugin developers. There are also support options from hosting providers and WordPress maintenance agencies.
Does WordPress.org have 24/7 support?
No, WordPress.org doesn’t provide 24/7 support. Since it’s a free, open-source platform, support is community-driven. That means you can ask questions on the WordPress.org forums at any time, but replies aren’t guaranteed to be instant or around the clock.
For 24/7 support, consider using a managed WordPress hosting provider or a professional support service.
How do I speak to someone at WordPress.org?
There’s no direct phone or live chat support team at WordPress.org. However, you can interact with community volunteers on the forums.
If you need hands-on help, many plugin and theme developers offer support channels. Some hosting companies also include live chat or phone support as part of their plans.
Is WordPress.org no longer free?
WordPress.org is still completely free to download and use.
What’s not free are the other pieces you’ll need — like web hosting, a domain name, and possibly premium themes or plugins. These costs can vary depending on your site’s needs, but the core WordPress software remains open source and free forever.
We hope this article helped you learn how to contact WordPress support. You may also want to see our guide on crucial WordPress maintenance tasks to perform regularly and our ultimate WordPress maintenance guide.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
Moinuddin Waheed
Usually whenever I get stuck and seems no solution to my problem, I reach out to Google and type the specific problem that I am stuck in.
This helps in most of the cases to get good help article specially from wpbeginners website.
I cases where there is specific problem related to themes and plugins that I have purchased, I directly contact the support team and they help troubleshoot the issue.
I think it is very obvious to get stuck in some or the other errors in wordpress journey and it is important to know how to approach the support and solutions.
Thankfully, there is a large community of wordpress users with tons of resources to help resolve the issue.
Yunus Rahman
Thanks for helping to demystify the support process, WPBeginner. This article will undoubtedly reduce stress and save time for many WordPress users!
WPBeginner Support
You’re welcome!
Admin
Kzain
I have not encountered any issues with WordPress yet but I think if it happens the only thing you could do is ask a professional site such as WP beginners, YouTube, WordPress Forums, Communities, or Hosting and Plugin Support they might guide the best depending on the problem
Oyatogun Oluwaseun Samuel
I did not understand wordpress on my own until I undergone tutorship with your free 101 wordpress video tutorial. Of all the support services here I think your the foremost. for example any query by me on troubleshooting wordpress on search engines often yield your website wpbeginner.com in the result page. thanks for all the help I have received from you.
Mrteesurez
Yes, that was how I too ended up in WPbeginner, when I search for tutorials or guide on Google, WPbeginner is mostly showed up in the search results page, For me, out of all the support method reaching out to an agency like WPbeginner Pro services is what is best as you will have access to direct and dedicated support specifically for your site.
Jiří Vaněk
WP Beginner is a great website, but in many cases, the tutorials are quite general. Personally, I’ve gotten used to entering specific search terms like full PHP errors and such into the search engine. These specific search queries usually lead me to a website where the exact same or very similar problem is being addressed. That’s why I do it that way. However, I also found WP Beginner through Google once and they helped me with many things. The tutorials here are absolutely great, and it’s surprising how much time the website’s team has invested in articles that aren’t monetized for users and are completely free. Hats off to such enthusiasm.
Jiří Vaněk
Usually, I try to solve website issues on my own first. This means I start by searching on Google, GitHub, and possibly discussion forums. There is a high chance that someone has already faced the problem before me, and the solution is described somewhere. Then, of course, it depends on how complex the implementation of the solution is and whether I can handle it myself or not. Regarding support, if I do contact them, I do so with a specific purpose and very often use the support forums directly for the specific plugin on wordpress.org. These support forums are great because responses can come from either the developer or someone from the community who has already solved the same problem. Generally, many shared hosting customer supports also end up directing users straight to the developers unless it is a common issue they can resolve with a simple procedure. I only have a few paid plugins, but they usually work so well that I haven’t had to contact support for them yet :).
Mrteesurez
That is why reaching out to community is helpful, either the developer or someone that has encountered the same issue and got it solved or volunteer developer can reply and provide a working solution but nothing can be compared to having a dedicated support agency because not all forum or community questions are attended to especially when you are a free user.
Jiří Vaněk
I understand your point, and yes, you’re right. But that’s only if you have a budget. Many people use WordPress precisely because practically everything you need can be done for free. When you don’t have a budget, you have to figure things out yourself. It has its advantages. First, you understand WordPress and improve over time. You grasp how the core works, what it consists of, how plugins function… Second, apart from saving money, you also learn to find answers online and within the community. Paid agencies are indeed great, but not everyone can afford to pay a monthly fee, sometimes larger than the cost of shared web hosting for an entire year. We’re talking about prices often around $100 per month, which is a significant amount for a non-profit blog or personal website.
Mrteesurez
I appreciate your thoughtful reply, and you make a valid point. Not everyone has the budget to pay for dedicated support, especially beginners and non-profit organizations. However, while it’s true that figuring things out on your own can help you understand WordPress better, I still believe that sourcing dedicated support is the best way to get reliable solutions, especially for critical issues. Even though it’s not compulsory, having access to expert help can save you time and prevent costly mistakes. I understand that not everyone can afford it, but for those who can, it’s a worthy investment.